Rob Dyson, PR and online engagement manager, Whizz-Kidz
Areas to watch: Audio is one to think about – there has been a focus on the written word and images, but Whizz-Kidz has had a little success recently using audioboo. Flickr and YouTube are also great ways to share engaging content created by users, so you'll see a lot of videos co-produced and collaborated by service-users in future.
Succinct communication skills are essential: A proven ability to communicate succinctly in social media is vital. It would serve people new to charity communications to have an idea about how to make campaigns catch on, but also simply how to communicate to people without broadcasting. Test the mediums: deconstruct them, make mistakes, and learn. You can also get some expert advice, for example, Sounddelivery do social media courses.
Concentrate on where your audience already are: Focus on where supporters have integrated social media into their daily routine. I used to try and join every newfangled platform. Put resources where supporters are contacting you or already talking, not in echo chambers.
Social media should be integrated: More staff are using social media to champion their work, "flattening out" digital engagement and not making it one person's job. This is vital to storytelling, demonstrating impact and hopefully fundraising. There should still be a strategy (of sorts) in place, but only in so far as there is a telephone or email strategy.